Store Name: Sanouss Wireless (sanousswireless.shop)
Effective Date: August 26, 2026
At Sanouss Wireless, we want you to feel completely confident about every purchase you make from us. This Return and Refund Policy explains which items qualify for a return, the conditions required, how to send an item back, and how refunds are processed once a return is received. We recommend reading through this page carefully before initiating a return request.
All figures, amounts, and fees referenced throughout this policy are processed strictly in United States Dollars (USD $).
You have 30 calendar days from the date your order is marked as delivered by the shipping carrier to request a return on an eligible item.
Return requests submitted after this 30 day window has expired cannot be accepted. We encourage you to inspect your order promptly upon delivery so we can assist you right away if an issue arises.
You are welcome to request a return if any of the following circumstances apply to your order:
Every return request undergoes a brief review to verify that it meets our eligibility conditions outlined below.
For an item to qualify for a successful return and refund, it must meet the following criteria:
Items sent back that do not meet these conditions may be declined or returned back to you at your expense.
Before shipping any item back to us, you must obtain prior authorization from our customer support team:
Responsibility for return shipping costs depends on the reason for your return:
We believe in straightforward returns with no hidden penalties or deductions:
We do not offer direct item for item exchanges. If you would like a different product, color, or model, please return your original eligible item under this policy and place a new order separately through Sanouss Wireless.
The following items cannot be returned or refunded:
Once your returned item arrives at our inspection facility, our quality control team will inspect the package to confirm that it meets all required conditions.
After inspection, we will send you an email notification confirming whether your return has been approved or declined:
Please note that after we issue a refund, your bank, card issuer, or payment processor (PayPal, Visa, Mastercard, American Express, Afterpay) may require additional time (typically 3 to 5 business days) to post the funds to your account statement.
If you have received a refund approval email but have not seen the funds reflected in your account after 10 business days, please check the following:
If you have completed these steps and still require assistance, please contact us at info@sanousswireless.shop so we can investigate your transaction status.
In specific circumstances, a partial refund may be granted (for example, if an item shows minor outer box wear that does not disqualify it completely but affects resale value). If a partial refund applies, our support team will clearly explain the reason via email prior to issuing payment.
If your purchase was made using a promotional discount code or bundle offer, your refund will reflect the exact dollar amount actually paid at checkout, rather than the item’s full retail price.
If you wish to cancel an order before it ships, please contact us immediately at info@sanousswireless.shop or +1 (646) 429-4172. Order cancellations can only be processed if fulfillment has not yet begun. Once an order is processed or handed to a shipping carrier, it must follow our standard return process upon delivery.
To review our full retail terms and operating policies, please visit:
If you have any questions about initiating a return, checking a refund status, or this policy in general, please reach out to us: