Return and Refund Policy

Overview

At Sanouss Wireless, customer satisfaction and quality products are our highest priorities. We strive to provide accurate wireless product descriptions and reliable merchandise. If you receive a defective or damaged product, this Return and Refund Policy outlines the exact terms, procedures, and conditions for processing your return request.

Return Window and Eligibility

We offer a strict 28 day return window from the date your package is delivered to your address. To be eligible for a return under our policy, your item must meet all of the following requirements:

• The item must be in its original, unused, and undamaged condition.
• The product must be packed in its original manufacturer packaging with all user manuals and accessories included.
• The request must be supported by valid proof of purchase or order number from Sanouss Wireless.

Non Returnable Items and Exclusions

To maintain high product standards and fair operations, we do not accept returns or refunds under the following circumstances:

• Change of Mind: We do not accept returns or refunds if you simply change your mind or decide you no longer want the product after dispatch.
• Sale Items: Items purchased on sale, promotional discounts, or clearance are final sale and non returnable.
• Custom Made Products: Any custom modified or custom built wireless products are non returnable and non refundable.

No Exchanges Policy

Sanouss Wireless strictly does not accept product exchanges. If you wish to acquire a different product model, you must follow the return procedure for your eligible item and place a separate new order on our online store.

Return Shipping Fees and Restocking Fees

For all approved returns, the customer is fully responsible for purchasing and providing the return shipping label. Additionally, a fixed restocking fee of $5.00 USD will be deducted from your total final refund amount upon processing your returned package.

Return Procedure Step by Step

To initiate a return for a defective or damaged item, please follow these instructions carefully:

1. Contact our support team within 28 days of order delivery at info@sanousswireless.shop with your order number and photo evidence of the defect or damage.
2. Once our support team reviews and approves your request, we will send you written instructions and the verified return shipping destination address.
3. Package the item securely in its original packaging and mail the item using a tracked carrier service at your expense.
4. Email the active return tracking number to info@sanousswireless.shop so our warehouse team can monitor incoming delivery.

Refund Processing Time

Once your returned item arrives at our facility, our staff will perform a manual inspection within two business days. After inspection approval, your refund will be processed back to your original payment method via PayPal. Refunds generally complete within 7 business days depending on PayPal account processing times. Please note that original shipping fees and the $5.00 USD restocking fee are non refundable.

Contact Information

Business Name: Sanouss Wireless
Support Email: info@sanousswireless.shop
Support Phone: +33650525068
Business Address: 301 E 104th St, New York, NY 10029, United States
Time Zone: Eastern Standard Time (EST, UTC-5)
Business Hours: Monday through Friday, 9:00 AM to 5:00 PM EST
Google Maps Location: Map Location Link